Harris R & Wathen N. 2007. "If my mother was alive I'd probably have called her.": women's search for health information in rural Canada. Reference & User Services Quarterly, 47(1):67-79.which concluded with the following suggestions (some of which are pretty obvious but are important to spell out specifically nonetheless).
- "...an important, overarching consideration for those designing and delivering health reference services should be the promotion of communitywide awareness of such services."
- "...women want and need not only health information per se, but to have it presented, and ideally discussed, in the context of a caring, interactive relationship - one that respects the woman as the expert when it comes to her own needs, concerns, and context."
- "For many, 'health' is incorporated in the concept of 'well-being' or 'quality of life,'" and "Any health reference service, therefore, should be interlinked with other subject areas that patrons may view as part of health and well-being, or, as one of the women in [the] study put it, 'the emotional side of health.'"
- Health information programs and services should be designed not only to help patrons find high-quality information, but also teach them basic skills for searching, identifying high-quality sources, and knowing what types of information require follow-up action, such as consultation with a healthcare provider."