Librarian: ...Would you have any idea the name of the author?The hope is always for either an eventual (sometimes accidental) break-through, such as the one in the example article from seattlepi, or to show that you can help them but that they may have to take some time to come up with another detail or two before the item can be found.
Caller: No. Oh, wait a minute, wait a minute. The lady's name is... oh, I can't read her writing. It's impossible. Um... My wife said the cover of the book is a really neat picture.
[ From Hello, Reference Desk? at seattlepi.com ]