Hot heads...

I think I'm in (or on?) Bizarro World. You remember Bizarro, a sort-of nemesis of Superman from a parallel world/universe in which everything is crazy and stupid? Well, here I am. A customer complains that the computer they're using in our humble little library is too slow. I try to explain to her simply and politely that (1) all the computers in the library are acting that way and that we are trying to fix it, and (2) it is also partially due to the fact that her disk(s) are mangled beyond comprehension and that the computer is stumped trying to read it. She asks to speak to a supervisor which I get and she says that I was being rude, that perhaps I was having a bad day!!!! Fortunately, the supervisor knows me better than that and doesn't make an issue of it but still... Maybe it's the heat.